At dg999, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect when you use our platform, how we use it, who we share it with, and what rights you have over your own data.
Six principles that govern how dg999 handles every piece of your personal information.
dg999 collects only the personal data that is strictly necessary to operate our platform, verify your identity, process your transactions, and fulfil our regulatory obligations. We do not collect personal data speculatively or for purposes not described in this policy.
All data transmitted between your device and dg999 is protected using 256-bit SSL encryption — the same standard used by major banks and financial institutions. Your account credentials, payment information, and personal details are never transmitted in plain text.
dg999 does not sell, rent, or trade your personal information to third-party marketers. Your data is yours. We share information only with service providers who are necessary to run the platform, and only under strict confidentiality agreements.
You have the right to access, correct, and in certain circumstances request deletion of your personal data held by dg999. You may also object to certain types of processing and request data portability. We honour all valid requests within the timeframes set out in this policy.
dg999 does not retain your personal data indefinitely. We maintain clear data retention schedules based on our legal obligations and legitimate business interests. Once data is no longer required, it is securely deleted or anonymised in accordance with our internal data governance procedures.
If we make material changes to this Privacy Policy, dg999 will notify you by displaying a prominent notice on the platform and, where appropriate, by contacting you directly via the email or mobile number registered to your account. We will always give you adequate notice before changes take effect.
Your data is in safe hands. This Privacy Policy describes the data practices of dg999 (dg999.bio). By creating an account or using the dg999 platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please do not use the platform.
dg999 is the operator of the online casino and sports betting platform accessible at dg999.bio and any associated mobile applications operating under the dg999 brand. References to "dg999", "we", "us", or "our" in this policy refer to the entity operating this platform under an international gaming license.
dg999 acts as the data controller in respect of personal data collected from players and visitors to the dg999 platform. This means we determine the purposes for which your personal data is processed and the manner in which it is processed. Where third-party service providers process data on our behalf, they do so as data processors under our instructions.
If you have any questions about how dg999 handles your personal data, or wish to exercise any of your data rights described in this policy, you can contact our data team at [email protected].
dg999 collects personal data in three primary ways: information you provide to us directly, information generated automatically through your use of the platform, and information obtained from third-party verification providers. The table below summarises the categories of data we collect and their source.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC or passport number, selfie/photo ID | You directly; KYC verification providers |
| Contact Data | Pakistani mobile number, email address, city of residence | You directly at registration |
| Financial Data | JazzCash/EasyPaisa account number, bank account details (for HBL/UBL/Meezan), USDT wallet address, transaction history in PKR | You directly; payment processors |
| Account Data | Username, account balance, bet history, game play history, bonus claims, login timestamps | Automatically generated by platform |
| Technical Data | IP address, device type, browser, operating system, session duration, crash logs | Automatically via cookies and server logs |
| Communications Data | Live chat transcripts, support email correspondence, SMS messages | Generated during support interactions |
| Marketing Preferences | Communication opt-in/opt-out status, preferred contact channel, campaign interaction data | You directly; platform analytics |
dg999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity verification purposes under our KYC obligations.
dg999 processes your personal data for the following purposes:
Automated Decision-Making: dg999 uses automated systems to screen transactions for AML compliance and to flag accounts displaying responsible gaming concerns. Where automated decisions materially affect your account (such as a temporary freeze), you have the right to request human review. Contact [email protected] to exercise this right.
dg999 processes your personal data on the following legal bases:
dg999 shares personal data with carefully selected third-party service providers who process data on our behalf as data processors. These include payment processors (JazzCash, EasyPaisa, and banking partners), KYC and identity verification providers, AML screening services, customer support software providers, cloud hosting and infrastructure partners, and analytics platforms. All processors are bound by data processing agreements that restrict use of your data to the purpose for which it was shared.
dg999 may disclose your personal data to regulators, licensing authorities, law enforcement agencies, financial intelligence units, and courts where required or permitted to do so by applicable law, under the terms of our gaming license, or where we believe in good faith that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
In the event of a merger, acquisition, sale of assets, or similar corporate transaction, your personal data may be transferred to the acquiring entity as part of the transaction. dg999 will notify you via the platform or by email if such a transfer results in a material change to how your data is processed.
dg999 does not sell, rent, lease, or otherwise commercially exploit your personal data to third-party advertisers, data brokers, or marketing companies. This applies absolutely and without exception.
dg999 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the dg999 platform. Detailed cookie information is available in the cookie consent banner displayed on your first visit.
dg999 retains personal data for the period necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods imposed by our regulatory obligations:
When data is no longer required, it is securely deleted, destroyed, or anonymised in a manner that prevents reconstruction of the original personal information.
dg999 implements technical and organisational measures appropriate to the risk level of the data we process, including:
Your Role in Security: While dg999 takes all reasonable steps to protect your data, you also play an important role. Use a strong, unique password for your dg999 account, never share your login credentials with anyone, and contact support immediately at [email protected] if you suspect unauthorised access to your account.
As a dg999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.
dg999 may send you promotional communications about bonuses, new game releases, PSL betting offers, and platform updates by SMS, email, or in-platform notification, but only where you have opted in to receive them. You may withdraw your marketing consent at any time by:
Opting out of marketing communications does not affect your receipt of service-related messages, which dg999 must send as part of managing your account (such as withdrawal confirmations, security alerts, or KYC requests).
The dg999 platform is strictly intended for individuals who are 21 years of age or older. dg999 does not knowingly collect personal data from anyone under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data to dg999, we will immediately close the account, delete all associated personal data, and refund any deposits to the originating payment method.
Parents and guardians who believe a minor may have accessed or registered on the dg999 platform should contact us immediately at [email protected] so that we can take prompt action.
dg999 operates under an international gaming license and, as such, your personal data may be transferred to and processed in countries outside Pakistan, including the jurisdiction in which our licensing authority is located and the locations of our data processing partners. Where such transfers occur, dg999 ensures appropriate safeguards are in place, including contractual obligations on recipients to protect your data to a standard equivalent to that described in this policy.
By registering a dg999 account and using the platform, you acknowledge and consent to such international transfers of your personal data in accordance with this policy.
The dg999 platform may contain links to third-party content, including game provider information pages and payment method support resources. dg999 is not responsible for the privacy practices of any third-party website or service. We encourage you to review the privacy policies of any third-party site you visit. The existence of a link on the dg999 platform does not constitute an endorsement of that third party's privacy practices.
dg999 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform functionality. When we make material changes, we will notify you by displaying a prominent notice on the dg999 platform and, where your contact preferences permit, by sending a direct notification to your registered mobile number or email address. The date of the most recent revision is always displayed at the top of this page.
Your continued use of the dg999 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised policy, you should close your account and discontinue use of the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or dg999's handling of your personal data, please contact our team through any of the following channels:
We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days. For complex requests involving large volumes of data or requiring regulatory consultation, we may extend this period by up to an additional 30 days, in which case we will notify you of the extension and the reason for it.
Need more details? Our full Terms & Conditions and Responsible Gaming policy are also available on the dg999 platform and should be read alongside this Privacy Policy for a complete picture of how we operate.
dg999 protects every PKR transaction, every personal detail, and every bet with bank-grade encryption. Join Pakistan's most trusted online casino and sports betting platform today.
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